boards.greenhouse.io · posted 2026-07-27
Team Manager Technischer Kundendienst (x/f/m)
Doctolib · Berlin · L3 · hybrid
Compensation not disclosedView original ↗
Summary
Doctolib seeks a Technical Customer Service Team Manager in Berlin to lead a team, improve customer experience, and use AI tools.
Responsibilities
- Manage team effectiveness and efficiency.
- Lead and develop technical support staff.
- Monitor KPIs for strategic service development.
- Analyze support requests for quality improvement.
- Use AI tools for problem-solving and knowledge sharing.
- Facilitate knowledge transfer to internal teams.
Tools
pvsehrpms
Details
- Industry
- healthtech
- Stage
- growth
- Arrangement
- hybrid
- Languages
- german, english
- Vacation
- 28 days