himalayas.app · posted 2026-08-14
Director, Account Management
Unknown company · Head of Sales · L4 · remote
Summary
Director of Account Management at ChowNow, a restaurant tech company, leading post-sale revenue, retention, and expansion with a remote US-based team.
Responsibilities
- Own gross and net revenue retention across restaurant base.
- Lead and develop managers and individual contributors.
- Build and operationalize renewal and retention motions.
- Design and deploy cross-sell and upsell plays.
- Build account health framework to flag at-risk customers.
- Drive product adoption and value realization.
- Run weekly forecast cadence for renewals and expansion.
- Surface systemic drivers of churn and downgrade.
Details
- Arrangement
- remote
- Languages
- english
Benefits
bonus offeredlearning budgethealth insurancemental healthvacation daysequity offeredpension offered