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Senior Customer Experience Manager - German Speaking

Cloudflare · Munich · Customer Success Manager · L3 · hybrid

Compensation not disclosed★ EUpaid rank 38View original ↗

Summary

This hybrid Senior Customer Experience Manager role at Cloudflare involves leading post-sale customer journeys, driving renewals, and leveraging AI for optimization, specifically r

Responsibilities

Lead post-sale customer journey from onboarding to renewal
Build strategic relationships with key stakeholders
Negotiate and execute renewal contracts
Collaborate with sales for accurate weekly forecasts
Leverage AI for optimization of workflows and opportunities
Manage customer feedback and product needs

Skills

customer-lifecycle-management retention upselling cross-selling saas-sales negotiation deal-closure forecasting data-analysis generative-ai llms ai-analytics workflow-automation crm cloud-security computer-networking

Details

Industry: b2b saas
Stage: public
Arrangement: hybrid
Languages: german

Benefits

equitybonus