jobicy.com · posted 2026-08-20
Manager, Customer Success Operations
Unknown company · Revenue Operations · L3 · hybrid
Summary
Manager, Customer Success Operations role at AlphaSense, a B2B SaaS company, focusing on productivity and process optimization for the CS team. Offers $140k-$154k base, bonus, and
Responsibilities
- Apply knowledge of customer success to guide CS operations.
- Optimize existing CS processes for scalability.
- Own definitions and standards for CS metrics.
- Support CS tool strategy across Salesforce, Gainsight, etc.
- Act as an escalation point for operational issues.
- Build playbooks and standards for expanding customer programs.
- Create and optimize reporting and dashboards.
Tools
salesforcegainsightclarigongtableausnowflakebigquery
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- hybrid
- Languages
- english
Benefits
bonus offeredequityhealth insurancerelocation