greenhouse.io · posted 2026-08-18
Complaints Specialist
GoCardless · Riga · L2 · hybrid
Summary
GoCardless seeks an experienced Complaints Specialist in Riga, Latvia, focusing on resolving merchant issues and improving processes. Offers EUR 2060-3100 gross/month.
Responsibilities
- resolve complex merchant issues via phone and email
- conduct thorough investigations for fair responses
- de-escalate tense customer situations
- analyse complaint data to identify trends
- manage complaints inbox and reporting
- collaborate cross-functionally to enhance service
Tools
financial-ombudsman-service
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- hybrid
- Languages
- english
Benefits
health insuranceremoteparental leavelearning budgetvacation daysvolunteer dayswellness days