jobicy.com · posted 2026-08-10
Customer service manager (GR)
Unknown company · GB · Customer Success Manager · L4 · remote
Summary
ParcelHero, a UK-based parcel delivery comparison site, seeks an experienced Customer Service Manager for its growing remote team to lead service quality and international expansio
Responsibilities
- Manage and develop team leaders overseeing a large remote team.
- Drive cross-department collaboration for customer journey optimisation.
- Analyse customer feedback to identify pain points and opportunities.
- Track and improve key service metrics like NPS and customer satisfaction.
- Collaborate with marketing, product, and tech teams on customer touchpoints.
- Develop communication strategies for customer updates and issue resolution.
- Identify opportunities for new services and tools to enhance customer experience
- Manage courier partner relationships to meet customer expectations.
Skills
Tools
zendesksalesforce
Details
- Industry
- logistics
- Stage
- growth
- Arrangement
- remote
- Languages
- english
Benefits
bonus offeredhealth insurancepension offeredlearning budget