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Team Lead – Social Care & Internal Support
qonto · Barcelona · L3 · hybrid
Summary
Qonto seeks a Team Lead for Social Care & Internal Support in Barcelona, focusing on reputation management and sensitive escalations.
Responsibilities
- Own Social Care end-to-end across social platforms
- Handle sensitive client escalations
- Provide real-time internal support during urgent situations
- Monitor and manage online reviews and ratings
- Define team playbooks, escalation paths, and KPIs
Tools
trustpilotgoogle-reviewsapp-storexfacebookinstagramlinkedintiktokyoutube
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- hybrid
- Languages
- french, english