himalayas.app · posted 2026-08-20

SOL-1664 Technical Support Agents

Unknown company · L2 · remote

Compensation not disclosed★ EUpaid rank 27View original ↗

Summary

SoftGic seeks a Technical Support Agent for Zuma to assist customers with technical issues, manage escalations, and educate users on platform features. Remote role.

Responsibilities

Provide clear and professional customer support.
Identify and resolve technical support requests via multiple channels.
Educate customers on platform usage.
Reproduce technical issues and escalate to Engineering.
Manage customer expectations on resolution timelines.

Skills

technical-support problem-solving aws gcp agentic-ai machine-learning cloud-based-web-applications third-party-integrations natural-language-processing

Tools

jirazendeskslackgoogle-meet

Details

Industry: other
Stage: unknown
Arrangement: remote
Languages: english