arbeitnow.com · posted 2026-08-19
Director, Customer Support Network Strategy, Service Design & Workforce Management
Woltglobal2 · Berlin · L5 · hybrid
Summary
Wolt seeks a Director to lead customer support network strategy, service design, and workforce management for its global operations.
Responsibilities
- Own support site footprint and financial models
- Develop target-state frontline model aligned to AI
- Manage WFM maturity and tooling across brands
- Translate DoorDash tech capabilities to business levers
- Develop and own rolling execution plans and roadmaps
- Drive stakeholder alignment across functions
Skills
Tools
zendeskintercomverintaws-connectassembledcalibrio
Details
- Industry
- marketplace
- Stage
- growth
- Arrangement
- hybrid