boards.greenhouse.io · posted 2026-08-11
Customer Experience Excellence Specialist
Cabify · Madrid · L3 · hybrid
Summary
Cabify seeks a Customer Experience Excellence Specialist in Madrid to enhance customer service models using data and AI, offering benefits like flexible hours and training.
Responsibilities
- Define and implement customer service models across markets.
- Lead strategic CX projects with multidisciplinary teams.
- Develop AI and automation use cases for optimization.
- Analyze key efficiency and experience KPIs.
- Bridge global vision with local execution.
- Ensure customer experience across all touchpoints.
Tools
chatbot
Details
- Industry
- mobility
- Stage
- growth
- Arrangement
- hybrid
Benefits
training budgetflexible working hoursapp credittransport stipendhealth insurancechildcare vouchersgym discountsfood discountspet friendlyfree foodfree coffee