greenhouse.io · posted 2026-08-14
Senior Service Analyst, 12 Month Fixed Term Contract
Monzo · GB · L3 · remote
Summary
Monzo is hiring a Senior Service Analyst for a 12-month fixed-term remote UK role focused on workforce management and data analysis.
Responsibilities
- Compile data-driven reports for senior stakeholders.
- Create Looker dashboards and standalone MI.
- Perform root-cause analysis using SQL.
- Create dynamic burndown plans for service restoration.
- Manage cross-domain incidents and be on-call.
- Conduct service deep dives to identify gaps.
- Align with global ops on performance expectations.
Tools
macbook
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- remote
- Languages
- english
- Learning budget
- €1,172
Benefits
learning budgethealth insurance