himalayas.app · posted 2026-08-22
Customer Success Manager, Key
Unknown company · Customer Success Manager · L2 · hybrid
Summary
ModMed seeks a Customer Success Manager to help healthcare clients maximize software value, manage escalations, and drive adoption. Requires 2-3 years of experience and Salesforce
Responsibilities
- Serve as primary contact for assigned accounts.
- Assess customer needs and recommend solutions.
- Manage escalations impacting customer satisfaction.
- Identify upsell opportunities.
- Support key customer success milestones.
- Create or revise SOPs and share knowledge.
- Collaborate with internal teams on customer issues.
Tools
salesforcechurnzeropowerbigoogle-drivejiralinkedin-learning
Details
- Industry
- healthtech
- Stage
- growth
- Arrangement
- hybrid
Benefits
health insuranceretirement planvacation dayslife insurancedisability insurancelearning budgetremotegym