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Technical Escalations Engineer 2 (Service Management - Incident Response) - APJ | Datadog Careers
Datadog Careers · L2 · hybrid
Compensation not disclosedView original ↗
Summary
Datadog seeks a Technical Escalations Engineer 2 for their APJ region, focusing on incident response and service management, requiring strong problem-solving and collaboration skil
Responsibilities
- Investigate complex escalations and lead technical calls.
- Drive solutions for critical customer challenges.
- Mentor Global Support Engineering team.
- Partner with Engineering and Product for improvements.
- Become go-to for Service Management features.
- Investigate alerts, routing, integrations, and visibility gaps.
- Document patterns and build tools/playbooks.
Tools
pagerdutyopsgeniejiraslackmicrosoft-teamszendeskconfluence
Details
- Industry
- b2b saas
- Stage
- public
- Arrangement
- hybrid
- Languages
- english
Benefits
equitylearning budgetvacation days