greenhouse.io
Senior Technical Support Engineer
Sumologic · IE · L3 · remote
Summary
This remote Senior Technical Support Engineer will provide expert-level support for Sumo Logic's platform, troubleshooting complex issues for customers across EMEA time zones.
Responsibilities
- Resolve complex technical issues across Sumo Logic's platform
- Act as escalation point for high-severity P1/P2 issues
- Ensure timely, high-quality customer communication
- Troubleshoot cloud-native architectures (AWS, APIs, containers)
- Diagnose performance issues (slow queries, ingestion delays)
- Analyze logs, metrics, system behavior to find root causes
- Develop deep expertise in Sumo Logic's platform
- Contribute to knowledge base, runbooks, and automation
Skills
Tools
sumo-logic
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- remote
- Languages
- english
Benefits
on call stipend