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Customer Success Manager (German Speaking)
choco · London · Customer Success Manager · L2 · hybrid
Compensation not disclosedView original ↗
Summary
Choco seeks a German-speaking Customer Success Manager in London to manage SMB/mid-market accounts, focusing on retention and expansion.
Responsibilities
- Own customer accounts from implementation handover to renewal.
- Drive retention, expansion, and long-term customer success.
- Build trusted customer relationships and drive adoption.
- Own commercial outcomes including renewals and upsell.
- Act as primary strategic partner, identifying risks and solving challenges.
- Translate customer feedback into product and process improvements.
- Partner with internal teams to improve customer experience.
Details
- Industry
- b2b saas
- Stage
- public
- Arrangement
- hybrid
- Languages
- german, english
Benefits
equityhealth insurancemental healthpension