greenhouse.io
Support Team Lead
Wolt · HU · L3 · onsite
Summary
Wolt seeks a Support Team Lead in Budapest to manage and grow a customer-facing team, focusing on performance, mentorship, and data-driven service improvements.
Responsibilities
- Recruit, mentor, and manage a customer-facing support team
- Provide feedback and performance reviews for KPI achievement
- Lead customer interactions and set ambitious service targets
- Run team engagement initiatives and workshops
- Analyze data to translate insights into actions
- Collaborate cross-functionally for consistent service
Details
- Industry
- marketplace
- Stage
- growth
- Arrangement
- onsite
- Languages
- hungarian, english
Benefits
wolt creditseapcafeteriaszep cardfree food