greenhouse.io

Operations Associate, Courier Community

Unknown company · RS · L2 · onsite

Compensation not disclosed★ EUpaid rank 18View original ↗

Summary

Wolt is hiring an Operations Associate, Courier Community in Belgrade to manage high-volume support, localize communications, and leverage AI to enhance the courier partner experie

Responsibilities

Manage complex courier requests and resolve escalated support tickets
Localize regional/global courier communications and maintain support platforms
Coordinate ad-hoc courier announcements and create support guidance
Drive community engagement and capture operational insights from feedback
Leverage AI tools for response templates and automate workflows
Ensure high courier satisfaction and efficient ticket resolution (KPIs)
Reduce ticket inflow through documentation and self-service automation

Skills

inbox-management escalation-resolution localization content-creation cross-functional-communication community-engagement ai-tools process-automation excel google-sheets operational-issue-diagnosis root-cause-analysis written-communication ownership accountability attention-to-detail multitasking adaptability

Tools

excelgoogle-sheets

Details

Industry: marketplace
Stage: growth
Arrangement: onsite
Languages: english, serbian

Benefits

health insurancegymemployee assistance programwolt creditcareer progression