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Senior Technical Account Manager
Unknown company · US · L3 · hybrid
Summary
Ledger is hiring a Senior Technical Account Manager in New York to provide pre-sales and post-sales technical support for enterprise clients in the digital asset space, focusing on
Responsibilities
- Manage client onboarding and provide technical guidance
- Monitor usage patterns and operational activities for key accounts
- Act as technical guarantor for new feature integration and rollout
- Oversee technical support activities and escalate client service matters
- Establish and review technical KPIs for platform performance
- Provide technical support for pre-sales activities
- Participate in improving internal processes and best practices
- Collaborate with cross-functional teams to align technical solutions
Skills
Tools
crmdata-analytics-tools
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- hybrid
Benefits
equitybonuspensionremotehealth insurancelife insurancecommuter allowancelearning development