lever.co
Customer Engineer - Iberia & Italy
Aircall · Madrid · L2 · onsite
Summary
This role seeks a mid-level Customer Engineer in Madrid for a growth-stage AI-powered customer communications SaaS company, focusing on technical onboarding, integrations, and adop
Responsibilities
- Lead technical onboarding and implementation for new customers
- Configure integrations to connect Aircall with customer tech stacks
- Drive product adoption through technical guidance
- Support customers in adopting new features, including AI products
- Monitor customer health and identify adoption improvement opportunities
- Partner with Account Managers on renewals and expansion
- Coordinate complex technical issues with product and engineering
- Provide feedback for future product improvements
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- onsite
- Languages
- english, spanish
Benefits
pensionhealth insurancework life balance