ashbyhq.com
Customer Support Developer (Databases)
Unknown company · US · L2 · remote
Summary
This role at Airbyte involves providing advanced customer support and hands-on development for database connectors, focusing on data integration challenges for AI agents.
Responsibilities
- Serve as primary technical escalation point for database issues
- Triage and prioritize incoming customer issues, meet SLA targets
- Reproduce customer-reported bugs, document findings
- Support customers with database integration, authentication, CDC setup
- Contribute directly to open-source database connectors with Java/Kotlin
- Advocate customer needs with engineering and product teams
- Create and maintain knowledge base articles and documentation
- Identify and embrace AI-driven opportunities for automation
Skills
Tools
ai
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- remote
- Vacation
- 25 days
Benefits
equityvacation daysparental leavehealth insurance401klearning budgetcommuter benefitsinternet reimbursementonsite mealsremote