cleo.recruitee.com · posted 2026-07-24
Support Engineer I
Cleo (US) · GB · L1 · remote
Compensation not disclosedView original ↗
Summary
Cleo is hiring a remote Support Engineer I to provide technical assistance, troubleshoot issues, and leverage AI tools for a SaaS company. Salary range $65k-$75k.
Responsibilities
- Provide technical assistance via phone, email, chat, and remote sessions.
- Troubleshoot software installation, configuration, and usage issues.
- Document troubleshooting steps and customer communications.
- Escalate complex issues to senior engineers and teams.
- Leverage AI tools for troubleshooting and productivity.
- Contribute to knowledge base and documentation.
Tools
salesforcezendeskservicenowmicrosoft-copilotchatgptgemini
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- remote
- Languages
- english
Benefits
health insurancedental insurancevision insurancevacation daysretirement matchflexible spending accounthealth savings accountemployee assistance programpaid parental leave