ashbyhq.com
Technical Customer Success Manager - EMEA
Unknown company · GB · Customer Success Manager · L3 · remote
Summary
This remote EMEA Technical Customer Success Manager role at PostHog, an open-source product analytics platform, focuses on retaining key accounts and requires strong technical and
Responsibilities
- Manage 25-40 key customer accounts with $20k-$100k+ ARR
- Handle technical issues, debugging, and configuration advice
- Address commercial queries including pricing and renewals
- Build and maintain strong relationships with customer stakeholders
- Gather and communicate customer feedback to product teams
- Proactively monitor customer health and prevent churn
- Respond promptly to customer communications via Slack, tickets, email
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- remote
Benefits
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