greenhouse.io
Technical Support Engineer 2, Premier - San Francisco
Unknown company · US · L2 · hybrid
Summary
This role is for a Technical Support Engineer 2 at Datadog in San Francisco, focusing on providing premier-level support to customers for their observability and security platform,
Responsibilities
- Respond to client requests via phone, chat, and tickets
- Educate clients on platform usage
- Develop relationships with Premier Customers
- Reproduce issues and investigate integrations
- Build documentation and knowledge base articles
- Drive product conversations based on client interactions
- Participate in routine health check meetings with clients
Tools
datadog
Details
- Industry
- b2b saas
- Stage
- public
- Arrangement
- hybrid
Benefits
equitybonuspensionhybridhealth insurancedental insurancemental healthpaid time offfitness reimbursementlearning budgetparental leave