greenhouse.io
Staff Product Designer, Operations
Unknown company · London · Product Designer · L4 · hybrid
Summary
Monzo is seeking a Staff Product Designer for their Operations team to shape help and customer support experiences, including AI and automation, within their UK fintech platform.
Responsibilities
- Embed long-term design vision for support experiences
- Lead end-to-end design initiatives across ambiguous problem spaces
- Design with a service mindset beyond the interface
- Coach and support other Operations Collective designers
- Raise the bar for design craft and product excellence
- Partner with leaders to define and execute product strategies
- Address systemic challenges and reduce complexity
- Mentor and level up designers across the discipline
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- hybrid
- Languages
- english
- Learning budget
- €1,000
Benefits
equitybonusrelocationvisa sponsorshiplearning budgetremote set upflexible hours