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Senior Manager, Customer Success
Unknown company · JP · Customer Success Manager · L3 · hybrid
Summary
This Senior Manager, Customer Success role at DeepL in Tokyo involves leading and growing the APJ customer success team for a global AI company, with a focus on enterprise accounts
Responsibilities
- Lead, mentor, and develop a high-performing CSM team in APJ
- Represent the APJ region in the Global Customer Success organization
- Drive measurable customer value, product adoption, and renewals
- Partner with cross-functional teams for unified customer journey
- Optimize internal processes and customer journey frameworks
- Serve as strategic voice of the customer for product roadmap
- Support talent acquisition and onboarding for team growth
- Analyze team performance and customer health metrics
Skills
Tools
salesforcecrmcs-platforms
Details
- Industry
- ai
- Stage
- growth
- Arrangement
- hybrid
Benefits
equityhybridflexible hoursteam eventshacking sessionsvacation daysmental health resourcesdiverse team