greenhouse.io
Product Operations Lead - Monzo Mobile
Unknown company · London · L3 · hybrid
Summary
This role is for a Product Operations Lead at Monzo Mobile, focusing on building operations from scratch for a new MVNO, transforming telecoms like Monzo did banking.
Responsibilities
- Translate operational challenges into product experiences
- Share customer feedback to shape product development
- Collaborate with customer service for efficient communication
- Ensure accurate and compliant operational delivery
- Own KPIs to improve customer experience and performance
- Manage regulatory compliance with Risk & Governance
- Work with partners to address customer pain points
- Drive accountability culture internally and externally
Details
- Industry
- fintech
- Stage
- growth
- Arrangement
- hybrid
- Learning budget
- €1,170
Benefits
equitybonuslearning budgetflexible hourswfh setup support