boards.greenhouse.io · posted 2026-07-27
Team Lead Technical Support (x/f/m)
Doctolib · Berlin · L3 · hybrid
Compensation not disclosedView original ↗
Summary
Doctolib seeks a Team Lead Technical Support in Berlin to manage a support team, focusing on customer satisfaction and process improvement.
Responsibilities
- Manage the effectiveness and efficiency of technical support operations.
- Lead, mentor, and develop technical support employees.
- Monitor KPIs and strategically develop technical services.
- Analyze support requests to improve customer satisfaction.
- Utilize AI tools for problem-solving and knowledge sharing.
- Promote knowledge transfer to internal teams for proactive issue prevention.
Skills
Tools
jirasalesforcedatadoglinearnotion
Details
- Industry
- healthtech
- Stage
- growth
- Arrangement
- hybrid
- Languages
- german, english
- Vacation
- 28 days
Benefits
relocationlearning budgethealth insurancemental healthgympensionequitybonusvacation daysremote