ashbyhq.com
Customer Support Developer (Databases)
Unknown company · CA · L2 · remote
Summary
This role is for a Customer Support Developer at Airbyte, focusing on database issues and connector development for their data integration platform, emphasizing hands-on coding and
Responsibilities
- Serve as primary technical escalation for database-related customer issues
- Triage and prioritize issues meeting SLA targets, using AI tools
- Reproduce customer-reported bugs by inspecting logs and states
- Contribute directly to open-source database connectors in Java/Kotlin
- Train and mentor Technical Support Engineers on database concepts
- Create and maintain internal and external knowledge base articles
- Identify AI-driven opportunities for automation and process improvements
- Partner with Engineering and Product to influence roadmap with customer feedback
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- remote
- Vacation
- 25 days
Benefits
equitypensionremotevacation daysparental leavehealth insurancelearning budgetcommuter benefitsinternet reimbursement