jobs.ashbyhq.com
Senior Technical Support Engineer
Unknown company · US · L3 · onsite
Summary
Sentry, an application monitoring standard for developers, is seeking a Senior Technical Support Engineer in San Francisco to lead the architecture of its AI-powered support engine
Responsibilities
- Perform root-cause analysis on complex issues and distributed tracing gaps
- Act as a strategic consultant for senior engineers at enterprise customers
- Troubleshoot and instrument Sentry SDKs within custom environments
- Provide engineering feedback to product teams using data
- Engineer logic for automated support agents
- Build context into systems for consistent issue resolution
- Develop agentic tooling using internal APIs
- Apply AI philosophy to the support lifecycle
Skills
Tools
githubdiscord
Details
- Industry
- b2b saas
- Stage
- growth
- Arrangement
- onsite
Benefits
equityhealth insurancepaid time off