boards.greenhouse.io
Supportability Engineer 3
Unknown company · IN · L3 · remote
Summary
Twilio seeks a Remote Supportability Engineer 3 in India to embed customer-centricity into product development, using data analysis to influence product roadmaps and optimize custo
Responsibilities
- Embed supportability requirements into product development lifecycle
- Analyze support data and customer feedback for improvements
- Provide specifications for proactive product features
- Orchestrate Global Ops readiness strategy for new features
- Collaborate with R&D on customer use cases for product health
Skills
Tools
splunkdatadogsnowflaketableau
Details
- Industry
- b2b saas
- Stage
- public
- Arrangement
- remote
Benefits
remotevacation daysparental leavehealth insuranceretirement plan